Privacy Policy
Last updated: 13 July 2026
FixBahrain respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit fixbahrain.com, contact us, request a quotation, or book an appliance-repair or HVAC service.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
FixBahrain provides AC, HVAC, refrigerator, washing machine, dryer, dishwasher, stove, chiller, iron, and other appliance-repair and maintenance services throughout Bahrain.
Our contact details are:
Business name: FixBahrain
Website: fixbahrain.com
Address: FixBahrain, Hamala, 1012, Bahrain
Email: hello@fixbahrain.com
Phone: +973 3513 2160
2. Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide
We may collect information that you provide when you:
- Complete a contact or service-booking form.
- Request a quotation.
- Call, email, or message us through WhatsApp.
- Book a repair, installation, inspection, or maintenance service.
- Send photographs or videos of an appliance or property issue.
- Submit feedback, reviews, complaints, or warranty requests.
This information may include:
- Your name.
- Telephone or WhatsApp number.
- Email address.
- Home, business, or service address.
- Preferred appointment date and time.
- Appliance type, brand, model, and fault details.
- Photographs, videos, and documents you send to us.
- Property access instructions.
- Details of communications with our customer-support team.
- Invoice, quotation, warranty, and payment-related information.
Please avoid sending sensitive personal information that is not necessary for us to provide the requested service.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device type and operating system.
- Pages visited and time spent on the website.
- Referring website or search engine.
- Approximate location based on your IP address.
- Cookie identifiers and website-usage information.
- Error logs and website-performance information.
3. How We Use Your Information
We may use your personal information to:
- Respond to questions and service enquiries.
- Provide quotations and confirm appointments.
- Dispatch technicians to your location.
- Diagnose appliance, electrical, cooling, or HVAC problems.
- Complete repair, maintenance, and installation services.
- Process invoices and payments.
- Communicate service updates, arrival times, and appointment changes.
- Provide warranty support and handle follow-up visits.
- Maintain records of completed repairs and replacement parts.
- Improve our website, customer service, and business operations.
- Prevent fraud, misuse, security incidents, and unlawful activity.
- Resolve complaints and disputes.
- Send promotional messages where you have agreed to receive them.
- Comply with legal, regulatory, accounting, and tax obligations.
- Protect our legal rights, customers, technicians, and property.
4. Legal Grounds for Processing
Where required under applicable data-protection law, we process personal information on one or more of the following grounds:
- Contractual necessity: Processing information required to provide a quotation, schedule an appointment, or complete a requested service.
- Consent: Processing information where you have given us permission, including certain marketing communications or optional cookies.
- Legitimate business interests: Operating and improving our services, maintaining security, managing customer relationships, and preventing fraud.
- Legal obligations: Maintaining records or disclosing information where required by law.
- Protection of rights: Establishing, exercising, or defending legal claims.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.
5. Service Locations and Property Information
To provide an on-site repair service, we may need your address, building name, flat or villa number, nearby landmark, and access instructions.
This information is used to locate the property, coordinate the technician’s visit, and provide the requested service. Relevant location and job details may be shared with the technician or contractor assigned to your booking.
Please do not provide door codes, alarm codes, identification documents, or other security information unless it is genuinely required. Where possible, provide temporary access instructions rather than permanent security credentials.
6. Photographs and Videos
You may send photographs or videos through WhatsApp, email, or another communication channel to help us assess an appliance or repair issue.
These files may contain information about your appliance, property, location, or surrounding area. We will use them only for purposes such as:
- Assessing the reported fault.
- Preparing tools or replacement parts.
- Providing an estimated quotation.
- Documenting completed work.
- Handling warranty claims or disputes.
We will not use identifiable photographs or videos for advertising or public promotional purposes without your permission.
7. Calls, Email and WhatsApp
When you contact us by telephone, email, or WhatsApp, we may retain the information contained in your communication to manage your enquiry or booking.
WhatsApp and other third-party communication platforms operate under their own privacy policies and may process information outside Bahrain. We do not control how these third-party platforms collect or process your information.
You should review the privacy settings and policies of any third-party communication service you choose to use.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, and improve user experience.
Cookies may include:
- Essential cookies: Required for website security, forms, navigation, and basic functionality.
- Preference cookies: Remember choices such as language or display preferences.
- Analytics cookies: Help us understand how visitors use the website.
- Advertising cookies: May be used to measure advertising performance or provide relevant advertisements where such tools are enabled.
You can control cookies through your browser settings. Blocking essential cookies may affect the operation of certain website features.
Where required, non-essential cookies will be used only after you provide consent through the website’s cookie-consent controls.
9. Analytics and Third-Party Website Tools
We may use third-party hosting, analytics, security, anti-spam, mapping, form-processing, advertising, or website-performance tools.
These providers may process technical information such as your IP address, device information, browser details, page interactions, and cookie identifiers.
Third-party providers process information according to their own privacy policies and contractual obligations. We aim to use providers that apply appropriate privacy and security protections.
10. How We Share Information
We may share personal information with:
- Technicians, employees, and authorised contractors assigned to your service.
- Website-hosting and information-technology providers.
- Customer-support and communication service providers.
- Email, telephone, SMS, and messaging providers.
- Payment processors and financial institutions.
- Accountants, auditors, insurers, legal advisers, and professional consultants.
- Government authorities, regulators, courts, or law-enforcement agencies where legally required.
- A purchaser, investor, or successor if our business or assets are sold, transferred, merged, or reorganised.
Service providers are permitted to use personal information only for the services they provide to us or as otherwise permitted by law.
We do not sell or rent your personal information to third parties for monetary compensation.
11. International Data Transfers
Some technology, hosting, communication, analytics, or cloud-service providers may store or process information outside Bahrain.
Where personal information is transferred internationally, we will take reasonable steps to ensure the transfer is permitted under applicable law and that appropriate contractual, organisational, or technical safeguards are used.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the service or enquiry.
- Warranty and follow-up requirements.
- Accounting, invoicing, and tax obligations.
- Health and safety requirements.
- Fraud prevention and security.
- Legal limitation periods.
- Ongoing complaints, disputes, or legal claims.
When information is no longer required, we will delete, anonymise, or securely dispose of it, subject to legal and operational requirements.
13. Data Security
We use reasonable administrative, organisational, and technical measures to protect personal information from:
- Unauthorised access.
- Loss or theft.
- Misuse.
- Disclosure.
- Alteration.
- Accidental destruction.
These measures may include restricted access, password protection, secure hosting, software updates, backups, staff controls, and secure communication practices.
However, no website, internet transmission, email, or electronic storage system can be guaranteed to be completely secure. You provide information through online channels at your own risk.
14. Your Privacy Rights
Subject to applicable law and any legal exceptions, you may have the right to:
- Ask whether we process personal information about you.
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request that certain information be blocked, restricted, or erased.
- Object to certain uses of your personal information.
- Object to the use of your information for direct marketing.
- Withdraw consent where processing is based on consent.
- Submit a complaint regarding our handling of your personal information.
- Lodge a complaint with the Personal Data Protection Authority of Bahrain.
To exercise your rights, contact us at hello@fixbahrain.com.
We may ask you to provide information necessary to verify your identity before processing a privacy request. We may refuse or limit a request where permitted or required by law.
15. Marketing Communications
We may send service offers, maintenance reminders, or promotional communications where you have requested them or where otherwise permitted by law.
You can stop receiving marketing communications by:
- Using an unsubscribe option included in the message.
- Replying with a request to unsubscribe.
- Contacting us at hello@fixbahrain.com.
You may still receive essential communications relating to active quotations, bookings, repairs, payments, warranties, or customer-support matters.
16. Children’s Privacy
Our website and repair services are not specifically directed at children under the age of 18.
We do not knowingly collect personal information directly from children without appropriate permission from a parent or legal guardian. A parent or guardian who believes that a child has provided information to us may contact us to request its deletion.
17. Third-Party Links
Our website may contain links to WhatsApp, social-media platforms, map services, payment providers, or other third-party websites.
We are not responsible for the privacy, security, availability, or content of third-party websites and services. You should review their privacy policies before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website features, technologies, or legal obligations change.
The revised policy will be published on this page with an updated “Last updated” date. Material changes may also be communicated through the website or another appropriate method.
19. Contact Us
For questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, contact:
FixBahrain
Hamala, 1012, Bahrain
Email: hello@fixbahrain.com
Phone: +973 3513 2160