Terms & Condition

Last updated: 13 July 2026

Welcome to FixBahrain. These Terms and Conditions govern your use of fixbahrain.com and your purchase or booking of repair, inspection, installation, maintenance, emergency-response, and related services from FixBahrain.

Please read these Terms carefully before using our website or booking a service. By accessing our website, requesting a quotation, confirming an appointment, or allowing our technician to begin work, you agree to these Terms.

Nothing in these Terms limits or excludes any rights or remedies that cannot legally be limited or excluded under the laws of the Kingdom of Bahrain.

1. About FixBahrain

FixBahrain provides repair, maintenance, inspection, and installation services for air-conditioning systems, refrigerators, washing machines, dryers, dishwashers, electric stoves, chillers, irons, and other household or commercial appliances.

Our contact details are:

Business name: FixBahrain
Website: fixbahrain.com
Address: FixBahrain, Hamala, 1012, Bahrain
Email: hello@fixbahrain.com
Phone: +973 3513 2160

2. Eligibility to Book a Service

You must be at least 18 years old and legally capable of entering into a contract to book our services.

When booking a service for a property, appliance, or business that you do not own, you confirm that you have the owner’s or authorised representative’s permission to arrange the work.

3. Service Bookings

You may request a service through:

Our website.
Telephone.
Email.
WhatsApp.
Another communication method approved by FixBahrain.

A booking request is not automatically accepted when it is submitted. A booking becomes confirmed when FixBahrain accepts the request and communicates an appointment time, service arrangement, or quotation to you.

You must provide accurate information, including:

Your name and contact details.
The service address.
The type and condition of the appliance or equipment.
A clear description of the reported problem.
Relevant brand or model information.
Safe and accurate access instructions.

We are not responsible for delays, incorrect estimates, or unsuccessful visits caused by inaccurate or incomplete information.

4. Appointment Times

We will make reasonable efforts to attend at the agreed time. However, appointment and arrival times are estimates unless we expressly confirm otherwise in writing.

Arrival times may be affected by:

Traffic or road closures.
Weather conditions.
Emergency calls.
Delays at earlier appointments.
Technician availability.
Difficulty locating or accessing the property.
Availability of tools or replacement parts.
Events outside our reasonable control.

Where possible, we will notify you of a significant delay and arrange a revised arrival time.

Statements regarding same-day service, emergency response times, or estimated arrival times are service targets and may depend on the customer’s location, technician availability, traffic, and the nature of the emergency.

5. Property Access

You must ensure that our technician has safe, reasonable, and lawful access to the property, appliance, equipment, electrical supply, water supply, drainage, roof, outdoor unit, or other relevant work area.

You are responsible for:

Ensuring an adult is present during the appointment.
Obtaining any landlord, building-management, or owner approval.
Arranging building access, parking, security clearance, and permits.
Moving personal belongings that obstruct the work area.
Keeping children and pets away from the work area.
Informing us about known hazards or unsafe conditions.
Providing access to relevant isolation switches, valves, controls, or utility connections.

We may refuse or suspend work where the property or work area is unsafe, inaccessible, unlawful, or unsuitable.

6. Inspection and Diagnosis

The description provided during booking is treated as preliminary information only. A technician must normally inspect and test the appliance or system before confirming:

The cause of the fault.
The required repair.
The availability of replacement parts.
The estimated cost.
The expected repair time.
Whether the equipment can be repaired safely and economically.

An initial estimate provided by telephone, WhatsApp, email, photograph, or video is not a final quotation unless expressly identified as a fixed quotation.

Some faults may only become apparent after equipment is opened, tested, dismantled, cleaned, or partially repaired.

7. Quotations and Customer Approval

Where reasonably practical, we will provide a quotation or price estimate before beginning chargeable repair work.

A quotation may include:

Labour.
Replacement parts.
Refrigerant or consumable materials.
Transportation.
Specialist equipment.
Collection and delivery.
Additional technician time.
Applicable taxes or government charges.

You may approve a quotation verbally, in writing, electronically, through WhatsApp, or by instructing the technician to proceed.

Once you approve the quotation, you authorise FixBahrain to perform the agreed work and obtain the agreed parts.

A quotation may be revised where:

Additional faults are discovered.
The information provided before inspection was incomplete or inaccurate.
Extra labour or materials become necessary.
A quoted part is unavailable and an alternative is required.
The customer requests additional work.
Access conditions increase the scope or difficulty of the work.

We will request your approval before carrying out material additional work that increases the agreed price.

8. Prices and Payment

Unless otherwise stated, all prices are expressed in Bahraini dinars.

Payment is due at the time stated in the quotation, invoice, maintenance agreement, or service confirmation. Where no payment date is stated, payment is due immediately after completion of the service.

We may require:

A booking deposit.
An advance payment for specially ordered parts.
A progress payment for larger jobs.
Full payment before releasing collected equipment.
Full payment before issuing certain reports or completion documents.

You must not withhold an undisputed payment because of a separate complaint or claim.

We will provide an invoice, receipt, or other proof of payment where required by applicable law.

9. Deposits and Special-Order Parts

A deposit may be required before we order a replacement part or begin substantial work.

Deposits for custom, imported, uncommon, or specially ordered parts may be non-refundable after the order has been placed, except where:

The part cannot be supplied.
FixBahrain cancels the service.
The part is defective.
A refund is otherwise required by applicable law.

We will inform you before ordering a part where a deposit or special-order condition applies.

10. Call-Out and Inspection Charges

A call-out, inspection, diagnosis, transportation, or emergency-attendance charge may apply where it is disclosed and accepted before the booking or visit.

Any applicable charge may remain payable where:

No fault is found.
The reported fault cannot be reproduced.
The customer decides not to proceed after diagnosis.
The appliance is beyond economical repair.
The required part is no longer available.
The customer provides incorrect information.
The technician cannot access the property or equipment.
The appointment is cancelled after the technician has been dispatched.

Where a free inspection or free call-out is expressly advertised or confirmed for a booking, that offer will apply according to the conditions communicated with it.

11. “No Fix, No Fee”

Where FixBahrain confirms that a booking qualifies for the “No Fix, No Fee” offer, no repair-labour charge will be payable if we are unable to complete the agreed repair.

Unless expressly confirmed otherwise, “No Fix, No Fee” does not automatically waive:

A previously disclosed inspection or call-out charge.
Emergency-attendance charges.
Transportation or collection charges.
The cost of parts ordered with the customer’s approval.
Work successfully completed on a separate fault.
Charges where the customer declines the recommended repair.
Charges caused by missed access or inaccurate booking information.
Diagnosis, dismantling, cleaning, programming, or testing fees separately agreed in advance.

Any applicable exclusions will be disclosed before work begins. The offer does not reduce any mandatory consumer right.

12. Replacement Parts

We may use genuine, original-equipment, compatible, refurbished, or equivalent-quality parts, depending on availability, suitability, cost, and the customer’s approval.

Where the customer specifically requests genuine or original-equipment parts, availability and delivery time may depend on the manufacturer or distributor.

Replacement parts may differ slightly in appearance, design, specification, brand, colour, or manufacturing location while remaining functionally suitable.

Any manufacturer or supplier warranty for a replacement part is subject to its applicable terms, in addition to any rights provided under Bahrain law.

13. Removed and Replaced Parts

Parts removed during a repair may be retained and disposed of by FixBahrain unless:

You ask to keep them before the repair is completed.
A manufacturer, supplier, or warranty provider requires their return.
The parts contain hazardous materials.
Retention would be unsafe or unlawful.

Removed parts may have no resale value and may be unsuitable for further use.

14. Repair Limitations

A repair does not guarantee that an old, damaged, poorly maintained, modified, or heavily used appliance will operate indefinitely.

Repairing one fault may reveal another fault that could not reasonably have been identified beforehand.

We are not responsible for:

Unrelated faults arising after the repair.
Existing damage, corrosion, wear, contamination, or deterioration.
Damage caused by pests, moisture, fire, flooding, power fluctuations, or external conditions.
Manufacturer design defects.
Obsolete equipment or unavailable parts.
Previous unauthorised or defective repairs.
Problems caused by incorrect installation or use.
Cosmetic marks reasonably necessary to access internal components.
Loss of settings, stored programmes, or data during repair or reset.

We will take reasonable care when carrying out all work.

15. Unsafe or Uneconomical Repairs

We may refuse to repair or continue working on equipment where:

The repair would be unsafe.
The equipment is illegally installed.
The appliance has been materially altered.
Required parts are unavailable.
Repair costs would be disproportionate to the equipment’s condition or value.
Continuing work may cause further property damage or personal injury.
The equipment contains dangerous contamination or materials.
The customer asks us to perform unlawful or unsafe work.

Where appropriate, we may recommend replacement instead of repair.

16. Customer-Supplied Parts

We may agree to install a part supplied by the customer, but we are not responsible for:

The quality or authenticity of the part.
Whether the part is new, genuine, compatible, or fit for purpose.
Delays caused by an incorrect part.
Defects or failures in the customer-supplied part.
Manufacturer or supplier warranty claims relating to that part.
Additional labour required to remove or replace a defective supplied part.

Our workmanship warranty may cover only the installation work and not the customer-supplied component.

We may refuse to install a part that appears unsafe, defective, counterfeit, used, unsuitable, or incompatible.

17. Workmanship Warranty

Unless a different period is stated on the quotation, invoice, service report, or warranty document, FixBahrain provides a 90-day workmanship warranty on completed repair work.

The warranty begins on the date the repair is completed.

Subject to these Terms and applicable law, if the same fault caused directly by our workmanship returns during the warranty period, we will inspect the issue and perform the necessary corrective workmanship without an additional labour charge.

A warranty claim must be reported promptly and within the applicable warranty period.

18. Warranty Exclusions

The workmanship warranty does not normally cover:

A new or unrelated fault.
Normal wear and tear.
Misuse, neglect, accidental damage, or improper operation.
Failure to follow operating or maintenance instructions.
Power surges, unstable voltage, electrical supply problems, water pressure, drainage problems, or utility failure.
Damage caused by fire, flooding, pests, corrosion, moisture, weather, or building conditions.
Blocked filters, drains, vents, coils, or pipes resulting from inadequate maintenance.
Refrigerant leaks from a different location.
Repairs or alterations by another person after our work.
Customer-supplied parts.
Failure of another component that causes the repaired part to fail.
Equipment moved or reinstalled after our repair.
Commercial use of equipment designed only for domestic use.
Cosmetic deterioration.
Problems that could not be reproduced during the warranty inspection.
Work for which payment remains outstanding.

A warranty claim will not be rejected where doing so would conflict with the customer’s mandatory rights under applicable law.

19. Warranty Inspection

You must give FixBahrain a reasonable opportunity to inspect and correct an alleged warranty issue before arranging repair by another provider.

Where an inspection confirms that the problem is covered by our warranty, we will provide the applicable corrective service.

Where the problem is not covered by the warranty, we may charge a reasonable inspection, call-out, labour, or parts fee, provided that the charge is disclosed before additional work begins.

20. Manufacturer Warranties

Repairing or opening an appliance may affect an existing manufacturer, retailer, installer, or extended warranty.

You are responsible for informing us before work begins if the equipment remains under another warranty.

We are not responsible for the cancellation or refusal of a third-party warranty unless caused by our negligence or a breach of applicable law.

21. Cancellations and Rescheduling

You may cancel or reschedule an appointment by contacting us as early as possible.

A reasonable cancellation or attendance charge may apply where:

The technician has already been dispatched.
The cancellation is made shortly before the appointment.
Special access, transport, equipment, or personnel have been arranged.
The customer is absent or does not provide access.
A special-order part has already been purchased.
The booking is for an urgent, after-hours, or emergency visit.

Any cancellation charge will reflect the costs reasonably incurred and will not affect rights that cannot legally be excluded.

22. Emergency and After-Hours Services

Emergency, weekend, public-holiday, or after-hours services may carry additional charges. Any such charge will be disclosed before the service is confirmed where reasonably practical.

Emergency services are provided according to technician availability and the nature of the reported problem.

FixBahrain is not an emergency authority. For fires, gas leaks, serious electrical hazards, flooding, medical emergencies, or immediate threats to life or property, contact the appropriate emergency service before contacting FixBahrain.

23. Customer Responsibilities

You agree to:

Use the appliance according to the manufacturer’s instructions.
Stop using equipment that appears unsafe.
Follow reasonable instructions provided by our technician.
Provide accurate information about previous faults and repairs.
Maintain the appliance after repair.
Pay all agreed charges on time.
Treat our staff and technicians respectfully.
Avoid interfering with work in progress.
Report concerns promptly.
Not request unsafe, deceptive, or unlawful work.

We may end a service where a customer behaves abusively, threatens our staff, creates an unsafe environment, or refuses to comply with reasonable safety instructions.

24. Damage to Property

We will take reasonable care while working at your property.

Before work begins, you should inform the technician about fragile surfaces, concealed pipes, wiring, waterproofing, valuable items, structural defects, or other risks that may not be reasonably visible.

We are not responsible for unavoidable damage reasonably necessary to access concealed or built-in equipment where:

The need for access has been explained.
The customer has approved the work.
Reasonable care has been taken.

Any claim for property damage should be reported promptly with photographs and supporting information.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

25. Limitation of Liability

To the fullest extent permitted by law, FixBahrain will not be liable for indirect, incidental, special, or consequential loss arising from the use or failure of an appliance, including:

Loss of food or other stored goods.
Loss of business, income, profits, or opportunity.
Hotel, accommodation, or alternative-equipment costs.
Data loss.
Business interruption.
Loss caused by delayed or unavailable parts.

Where legally permitted, our liability relating to a particular service will be limited to the amount paid for that service or the reasonable cost of correcting the work.

These limitations do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot legally be limited or excluded.

26. Website Information

We make reasonable efforts to keep our website accurate and available. However, website content is provided for general information and may be changed without notice.

Website descriptions, prices, response times, availability, technical guidance, and service information may vary according to:

The appliance or system.
The fault discovered.
The customer’s location.
Technician availability.
Parts availability.
Site conditions.
The final quotation.

Website content is not a substitute for an on-site technical inspection.

27. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may suspend, restrict, update, or withdraw any part of the website for maintenance, security, operational, or business reasons.

28. Intellectual Property

The website and its content—including text, graphics, branding, layout, photographs, videos, icons, and software—are owned by or licensed to FixBahrain unless otherwise stated.

You may view and print website content for personal, non-commercial use. You may not reproduce, distribute, modify, republish, sell, or commercially exploit our content without prior written permission.

Third-party trademarks and brand names remain the property of their respective owners. References to appliance brands do not imply that FixBahrain is an authorised representative of those brands unless expressly stated.

29. Governing Law and Jurisdiction

These Terms are governed by the laws of the Kingdom of Bahrain.

Any dispute will be subject to the jurisdiction of the competent courts of Bahrain, without limiting any mandatory right to submit a consumer complaint or use another dispute-resolution process available under applicable law.

30. Contact Us

For bookings, questions, complaints, or concerns regarding these Terms, contact:

FixBahrain
Hamala, 1012, Bahrain
Email: hello@fixbahrain.com
Phone: +973 3513 2160